Automate Slack channel incident creation upon Event Rule Condition

#1

Hello,

I am interested in automated incident room creation after certain Event Rule and priority conditions are fulfilled. My organization already has PD integrated with Slack and the slash commands such as “/pd trigger” are available. What is the best way to do this? I noticed there might be multiple ways to do this which are:

  1. Slack workflow builder with PD according to https://support.pagerduty.com/docs/slack-integration-guide#create-an-incident-trigger-slack-workflow.
  2. Custom app in Slack.
  3. PD Event Rule “Do these things” then “Custom Action (Webhook)”. I have attached screenshot.
    Capture
    Capture.PNG1423Ă—828 52.3 KB
  4. PD API on Incident “Set Channel” option.

Please advise on next steps.

#2

Hello,

Thanks for reaching out on our community space! At this time we cannot automate the room creation, but I will share your feedback with our product team and let them know what you are looking for.

Sorry we cannot help you out with this right now, but do let me know if you have any more questions.

Kind regards,
John

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#3

You could explore an event triggered webhook to be sent to something like an AWS Lambda that could then create a Slack channel for you.

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